It’s been a full week. I’ve been playing with my new iPad, of course, and have been doing a little sketching every day. Then because I’m still having trouble with dizziness, I decided to dig out my Wii Fit to work on my balance. I hadn’t used it in over three years, but it thinks my balance is still great. That was a big surprise, but it may be that with my chronic eyestrain I’ve had plenty of dizziness in my life and automatically compensate for it.
At any rate, I’ve set the Wii Fit up in the living room where it’s easy to use, and I’m starting to use it a little every day. It’s been on my mind for a while, so that’s a good feeling.
So things were going swimmingly until yesterday when I decided to phone tech support for the super fancy Roku XS (for watching movies) I bought last October. For some reason it decided not to let me look at Netflix, even though my first very simple one still worked just fine. Hours and hours and seven technicians later–both yesterday and today–it’s working again. It was outside its warranty period, so I had to do most of the support via online chat rather than talking to someone in person, and there were times I wondered if I really cared that much. After all, my simple one still worked and if it decided to go belly up I could always buy the simplest version they had. Just value my time and toss the troublesome one out.
Well, no. That didn’t feel right. I thought it was broken and wanted them to know it. Instead they finally got it working and I learned a lot in the process. Was it worth it? Yes. I value knowledge and am willing to pay for it.
I am impressed that the company provided so much support. Some of the technicians were better than others, of course, but they kept trying and didn’t give up. That means a lot to me, so in spite of the hassle I’m now a loyal customer.
That said, I’m glad the ordeal is over and now I can focus on something a bit easier–our income tax. Life is just one fun thing after another.